Privacy Policy

Kevin IPTV ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use our IPTV subscription service at keviniptv.com, how we use it, and your rights regarding that information. By using our service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect only the minimum information necessary to provide our service:

• ›Contact information: Your WhatsApp number or email address, used only to deliver your IPTV credentials and provide customer support.
• ›Payment information: We do not store card numbers or banking details. Payments are processed through third-party processors. We retain only a record of your purchase (plan, date, amount) for billing purposes.
• ›Device and connection data: When you use our IPTV service, our servers may log your IP address, device type, and connection timestamps for troubleshooting and service stability purposes. These logs are retained for no longer than 30 days.
• ›Communications: Messages you send us via WhatsApp or email, retained only as long as necessary to resolve your support request.

2. How We Use Your Information

We use the information we collect for the following purposes only:

• ✓To deliver your IPTV subscription credentials and activate your account
• ✓To provide customer support via WhatsApp and email
• ✓To process and record your payment
• ✓To diagnose and resolve technical issues with the service
• ✓To send important service updates (e.g. server maintenance, renewal reminders)

We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not use your information for advertising.

3. No-Logs Policy for Viewing Activity

We do not log, monitor, or record what channels, movies, or content you watch through our IPTV service. Your viewing activity is private and is never stored, shared, or analyzed. We operate a strict no-logs policy regarding content consumption.

4. Cookies and Tracking

Our website (keviniptv.com) uses minimal, strictly necessary cookies to ensure the website functions correctly. We do not use tracking cookies, advertising cookies, or third-party analytics that identify individual users. If you visit our website, standard web server logs may record your IP address and browser type for security purposes only.

5. Data Retention

We retain your contact information and purchase record for as long as your subscription is active and for up to 12 months after your subscription ends, in case you wish to renew. Server connection logs are deleted after 30 days. Support communications are deleted after 90 days from resolution. You may request deletion of your data at any time (see Section 7).

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or disclosure. Account credentials are transmitted via encrypted channels. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• ›Right to access — request a copy of the data we hold about you
• ›Right to rectification — request correction of inaccurate data
• ›Right to erasure — request deletion of your personal data
• ›Right to restriction — request that we limit how we use your data
• ›Right to portability — request transfer of your data in a machine-readable format
• ›Right to object — object to our processing of your personal data

To exercise any of these rights, contact us at support@keviniptv.com or via WhatsApp.

8. Third-Party Services

We use WhatsApp (Meta Platforms Inc.) for customer communication. By contacting us on WhatsApp, your messages are subject to Meta's privacy policy. We may use third-party payment processors to handle transactions; these processors have their own privacy policies and we do not control how they handle your payment data. We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

Our service is not directed to persons under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: